Perfect your order!
Here are few pointers & tricks to make the ordering & the shipping process that much easier.
When calling your order in, remember the best way to lead the call is;
Hello, this __________ from ___________ Café in__________, City.
-If you are from a café with multiple locations, don’t be shy let us know who you are right away.
Please allow yourself enough time when ordering.
-We want to make sure we understand, hear you clearly & deliver the correct product.
-This goes for while on the phone & making sure you have enough products to last until you receive your order.
-Keep things organized. If you order multiple brands, try ordering things in sequence.
From Ghirardelli, I would like 1 30lb box of Sweet Ground Chocolate & 1 case of White Chocolate Sauce.
-Make a list of what you need.
To ensure you are getting the items you want, order the products buy; Brand Name, quantity, flavor & be specific.
From Monin, I would like 5 bottles of French Vanilla & 2 bottles of raspberry.
I would like 2 cases of Big Train Spiced Chai & 3 bags of Vanilla Chai.
That’s 4 jugs of Torani Caramel Sauce & 1 jug of White Chocolate Sauce
-If you are ordering syrup & or sauce please say so. We carry syrups & sauces in multiple brands & flavors.
-Make sure you know if it’s a case vs. box (they are 2 different quantities)
Some tips on saving money when ordering!
-Plan ahead & order that full case, it will save you money!
Did you know if you place an order for $600 or more (in our SpeeDee Zones) it will ship for free? That’s right FREE!
There are many products you already get that, ship for free if you order certain quantities:
-Three or more Innovative/Mocafe cases
-Four or more cases of Umpqua Oats
-25lbs or more of Flamenco Organic Coffee
Please don’t be afraid to ask. Want to try an brand of chai? Or smoothie mix? We have a lot to offer. Ask for samples.
-Did you know we have over 8 brands of chai?
-Want to try another method of brewing? We have multiple pour-over products!
-Curious about the difference on Fruit Tea Blast, Dr. Smoothie & Exotic Island? Now is the right time to find that perfect smoothie before Spring & Summer!
We are here to answer all your questions. (Or at least try are best too!)
Our Customer Service Receptionist, Carinna is here to answer questions on product, pricing, shipping & samples. And can direct you to your sales rep or the roasting department.
-You can always use our on line ordering form: http://uppermidwestgourmet.com/order-form/
-Don’t forget, Spee Dee is amazingly fast but they don’t guarantee next day service. Please try and order 48 hours in advance so that you never run out of products. We roast your coffee to order. Please try and order your coffee 48 hours prior to delivery so we have time to roast, bag and label your beans.
(For pricing or additional information, please Contact Us. Thank you.)